Amazon Connect Wisdom | 合法醫療器材資訊網

WithAmazonConnectWisdom,agentscansearchandfindcontentacrossmultiplerepositories,suchasfrequentlyaskedquestions(FAQs),wikis,articles, ...

With Amazon Connect Wisdom, agents can search and find content across multiple repositories, such as frequently asked questions (FAQs), wikis, articles, and step-by-step instructions for handling different customer issues. They can type questions or phrases in a search box (such as, "how long after purchase can handbags be exchanged?") without having to guess which keywords will work.

If your organization uses real-time analytics from Contact Lens for Amazon Connect to automatically detect customer issues during calls or chats, then Wisdom can proactively recommend information to help resolve the issue. For example, Contact Lens can detect phrases such as "product broke during shipping" and then display text snippets, FAQs, and instructions for exchanging damaged products.

To use Wisdom with calls, you must enable Amazon Connect Contact Lens. Contact...