Amazon Connect – Now Smarter and More Integrated With ... | 合法醫療器材資訊網

2020年12月1日—Wisdomprovidesbuilt-inagentassistancecapabilitiesinAmazonConnect,includingmachinelearning(ML)poweredsearchandreal-time ...

We launched[1] Amazon Connect[2] in 2017 and, since then, thousands of customers[3] have created their own contact centers in the cloud. Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics.

For example, when I book a Best Western[4] hotel room in Europe by phone, the call is managed[5] by Connect. In the UK, the Post Office[6] went from ideation to production rollout in just three weeks. In France, WebHelp[7], a global leader in Business Process Outsourcing, activated thousands of workstations and remote agents in just 72 hours.

Since I last blogged[8] about Connect, the team has been continuously listening for your feedback and, today, I am happy to announce a new set of capabilities to make Connect smarter an...