Enable Contact Lens for Amazon Connect | 合法醫療器材資訊網

EnableContactLensforAmazonConnect·AddtheSetrecordingandanalyticsbehaviorblocktoacontactflow.·Inthecontactblock,underCallrecording, ...

You can enable Amazon Connect Contact Lens in a few steps. Add a Set recording and analytics behavior[1] block to a flow, and configure it to enable Contact Lens for voice, chat, or both.

The following image shows a block thats configured for call recording, and Contact Lens speech analytics and chat analytics. The Call recording option is set to Agent and customer. In the Analytics section, the options are selected for speech and chat.

The procedures in this topic describe the steps to enable Contact Lens for call or chat analytics.

Important things to know

Collect data after transferring a contact: If you want to continue using Contact Lens to collect data after transferring a contact to another agent or queue, you need to add another Set recording and analytics behavior[2] block with Enable analytics ...

Contact Lens for Amazon Connect | 合法醫療器材資訊網

Contact Lens for Amazon Connect 是Amazon Connect 的一項功能，可讓您更好地了解客戶對話的情緒和趨勢，以識別有關公司和產品的重要回饋意見。 Read More

Amazon Connect 定價 | 合法醫療器材資訊網

Contact Lens 可免費使用12 個月，每月可進行長達90 分鐘的音訊通話。最後，使用Amazon Connect Voice ID，在第一年使用期間，每月可有180 筆交易免費。 Read More

Contact Lens for Amazon Connect is now generally available | 合法醫療器材資訊網

2020年7月23日 — With Contact Lens for Amazon Connect, you only pay for what you use based on the number of call minutes. There are no required up-front payments ... Read More

Contact Lens for Amazon Connect | 合法醫療器材資訊網

2020年12月1日 — Contact Lens for Amazon Connect provides a set of machine learning (ML) capabilities integrated into Amazon Connect. These capabilities enable ... Read More

Contact Lens for Amazon Connect can now categorize ... | 合法醫療器材資訊網

2021年8月6日 — Contact Lens enables Amazon Connect customers to use speech analytics powered by machine learning to access live call transcripts, understand ... Read More

Machine learning | 合法醫療器材資訊網

2020年7月23日 — Contact Lens for Amazon Connect addresses these challenges and provides an out-of-the-box analytics experience as a part of Amazon Connect. Read More

1 | 合法醫療器材資訊網

Results 1 - 48 of 30000+ — Price and other details may vary based on product size and color. Read More

Analyze conversations using Contact Lens for Amazon Connect | 合法醫療器材資訊網

Contact Lens for Amazon Connect provides analysis of sentiment scores, non-talk time, and a transcript of customer and agent interaction. Read More

Enable Contact Lens for Amazon Connect | 合法醫療器材資訊網

Enable Contact Lens for Amazon Connect · Add the Set recording and analytics behavior block to a contact flow. · In the contact block, under Call recording, ... Read More

Introduction to Contact Lens for Amazon Connect | 合法醫療器材資訊網

Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon ... Read More

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