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2020年12月1日 — Contact Lens for Amazon Connect, launched at re:Invent 2019, provides a set of machine learning (ML) capabilities integrated into Amazon ... Read More

Contact Lens for Amazon Connect 是Amazon Connect 的一項功能，可讓您更好地了解客戶對話的情緒和趨勢，以識別有關公司和產品的重要回饋意見。 您還可以 ... Read More

2020年12月1日 — Contact Lens has two modes of operation: a. Post-call analytics: In this mode, Contact Lens for Amazon Connect will evaluate call recordings after ... Read More

2021年2月26日 — Real-Time Contact Lens enables Amazon Connect customers to use AI-powered speech analytics to access live call transcripts, understand ... Read More

2021年6月17日 — Use Contact Lens for Amazon Connect to streamline call transfers with real-time AI powered insights. by Girish Mallenahally and Magdalena ... Read More

Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect. by Sagar Khasnis and Vish Kale | on 24 JUN 2021 | in ... Read More

2019年12月3日 — In mid-2020, Contact Lens for Amazon Connect will allow supervisors to get a real-time view of live customer interactions, including real-time ... Read More

Contact Lens for Amazon Connect provides analysis of sentiment scores, non-​talk time, and a transcript of customer and agent interaction. Read More

Use the Contact Lens API ListRealtimeContactAnalysisSegments to build solutions that make your contact center more efficient. Following are two use cases for ... Read More