Contact Lens for Amazon Connect (Preview) | 合法醫療器材資訊網

2019年12月3日—Inmid-2020,ContactLensforAmazonConnectwillallow ...

Today, AWS announced Contact Lens for Amazon Connect, a set of capabilities for Amazon Connect enabled by machine learning (ML) that gives contact center supervisors and analysts the ability to understand the content, sentiment, and trends of their customer conversations to identify crucial customer feedback and improve customer experience. Amazon Connect is an omnichannel cloud contact center service based on the same technology that powers Amazon’s award-winning customer service. Companies like Intuit, GE Appliances, Capital One, and Dow Jones use Amazon Connect to run their contact centers at lower cost, while easily scaling to thousands of agents.

Contact centers field large volumes of customer conversations every day which results in millions of hours of recorded calls. Companies want to be able get accurate transcripts of these calls, and search across all of them to identify issues, common themes...